All you need to know about being a seller at TRENZ
seller faqs
A seller is a person or organisation selling New Zealand tourism product, which has been accepted by the organiser to attend the event after completing an application form.
A standard seller package includes:
- 1.8m x 1.8m booth for holding your appointments with furniture and branded sign
- Appointment stream with up to 52 pre-scheduled appointments
- One full delegate pass including entry to the tradeshow each day and all catering, TRENZ Talks, the networking function and a ticket to the Welcome Function.
Additional full passes, day passes and function tickets are available to purchase. Note all passes must be allocated to staff currently employed by your company.
Yes, we have shared packages available. Shared packages are where two seller operators mutually agree to share a booth and appointment stream with each other.
Please note that we do not match operators together, you must indicate who you intend on sharing with at time of registering.
Sellers can request to purchase an additional standard seller package in order to have a double appointment stream at the time of purchasing their initial seller package. These are not guaranteed and only confirmed once registrations have closed, and capacity allows.
No. This is an appointment-based trade show and sellers are required to have an appointment book in order to meet with buyers.
Companies wanting to attend as a seller must have purchased either a standard package or shared package and allocated one person to the appointment book.
Sellers can purchase additional full passes and day passes, but these do not include an appointment book. All delegates allocated to passes must be current employees of the company.
Yes, we offer day passes to registered seller companies. You can purchase these in the online shopping cart in the registration portal. Note all delegates must be employees of the company.
All delegates allocated to seller passes must be current employees of the company. Boards and governance groups are not permitted to be allocated to passes. Please contact the events team at TIA to discuss options.
A marketing cluster is a company that represents and markets one or more New Zealand tourism products and/or services internationally and does not contract product directly. These products cannot already be represented at TRENZ independently. Marketing clusters will need to supply a full list of all products/brands they will be representing as part of their registration. Refer to the Seller Criteria for further information.
For sellers, the total number of possible appointments depends on their appointment stream:
- Single appointment book – up to 52 pre-scheduled appointments.
- Shared appointment book – up to 26 pre-scheduled appointments.
There could be numerous reasons, for example:
- The schedule of the Buyer or Seller you requested was full;
- There was no interest from the Buyer and/or Seller; and/or
- Your schedule did not have an open appointment time that matched an open appointment time on that of the Buyer or Seller you requested.
Once your appointment schedule is released, there will be a period of time where you can contact any buyer that you did not secure a pre-scheduled appointment with to try and find a suitable time to meet. However, please keep in mind that buyer schedules are likely to be close to full. We encourage sellers to maximise their breaks – morning tea, lunch, afternoon tea, and the networking events – to ensure they have connected with as many buyers as possible.
If you have been accepted as a new product or as a new seller, you will be promoted to buyers and media by:
- being identified as a new product in the sellers search available in the registration portal,
- being displayed in the new seller and new product booklet
- promotion to buyers and media via TRENZ Connect, TRENZ emails, social media, and physical highlighting of your booth onsite at TRENZ.
Yes, please refer to the seller pricing and packages page for more information.
Yes. Your registration contact will be able to transfer passes between individuals in your business via the registration portal. This option is available right up until the event commences on 6 May 2025.
Full payment must be received no later than 20 January 2025 for delegates to get access to the delegate portal to make appointment requests.
If the attending company cancels a confirmed TRENZ registration, written notification must be sent to Tourism Industry Aotearoa. Cancellation fees are as follows:
Cancellations after 5.01pm NZT on 20 January 2025 will incur a 50% cancellation fee; and
Cancellations after 5.01pm NZT on 3 February 2025 will incur a 100% cancellation fee.
You will receive confirmation of your booth's location when your appointment schedule is made available on 9 April 2025.
Famils are just targeted at buyers and media in 2025.