FAQs

To ensure you have the best experience at TRENZ, here are a few frequently asked questions that may give you more clarity to any queries you may have.

We update this page regularly so please continue to refer to the page for the latest TRENZ 2018 information.

Please contact us if you cannot find the answer you are looking for.


GENERAL

TRENZ is the most significant international business-to-business travel and trade event on the New Zealand tourism industry calendar.

Spread across four days of appointments, activities and networking functions, TRENZ attracts over 1500 delegates including Sellers, Buyers, Media, tourism industry leaders and professionals and top government representatives. With more than 300 of New Zealand’s leading tourism providers and over 370 International and New Zealand Buyers from more than 29 countries conduct business negotiations, it’s the window into New Zealand’s tourism industry. On average, every TRENZ Buyer sends 4000 visitors to New Zealand annually.

With ample opportunities to connect, network and secure contracts, the event has been a huge driver of tourism business since its conception.

More information about TRENZ can be found here.

TRENZ is New Zealand’s an annual business-to-business travel and trade event which attracts more than 1500 delegates. Specifically delegates’ numbers equate to:

  • 370 International and New Zealand Buyers from 29 countries;
  • 1100 New Zealand tourism industry leaders and representatives and top government representatives;
  • 300 Tourism businesses representing New Zealand’s best tourism product; and
  • 40 International and New Zealand Media.
TRENZ 2018 will be held at:
The Edgar Centre
116 Portsmouth Drive
Dunedin

Find out more about the host region here.

TRENZ is managed and delivered by Tourism Industry Aotearoa (TIA) on behalf of the Tourism Industry New Zealand Trust who owns the event. The Trust is a charitable organisation that provides grants for educational purposes.

Find out more here.

View Buyer packages here.
View Seller packages here.
View Trade Booth packages here.
View Media packages here.
Visit the Resources page of the TRENZ website to help ensure that you make the most of your TRENZ investment.
View Buyers key dates and information here.
View Sellers key dates and information here.
Media key dates and information will be advised soon.
Terms and Conditions and Buyers, Sellers, Trade Booths and Media Criteria can be found here on the TRENZ website.
You can search for registered Buyers and Sellers in the My TRENZ Zone. Follow the instructions provided in the Resources page of the TRENZ Website.
Please wear business attire during the official event hours. You will also need to bring suitable layers of clothing, a rain jacket and walking shoes for the TRENZ Activity Afternoon.
Whilst New Zealand does not see the extreme temperature range found in most continental climates, TRENZ is taking place at the beginning of our winter season. Because of this, you should be prepared for sudden change in weather and temperature.

Several layers of clothing and a rain jacket are recommended, with a warm overcoat or jacket for use when outside.

In a typical Dunedin month of May, the mean daily maximum and minimum temperatures are 12ºC and 8ºC (54ºF and 46ºF.)

You can check weather conditions in New Zealand on the Metservice website.

Yes. Tickets to these functions are included in the full Sellers, Buyers and Media passes but additional tickets can be purchased from the My TRENZ Zone.

Please note that these functions are not included in Sellers day passes.

The TRENZ Activity Afternoon on Wenesday 9 May 2018 is an exceptional opportunity to experience local tourism products and to network with Buyers and Sellers. You will be able to see which tours are available and to register your preferences in the My TRENZ Zone. Each TRENZ delegate needs to register individually.

Registrations for the TRENZ Activity Afternoon open in Mid-March in your My TRENZ Zone.

Complimentary coach transfers will be provided at designated times to and from The Edgar Centre, Official TRENZ Accommodation Providers, key drop off points for those not staying at TRENZ Accommodation and function venues during the Official TRENZ Programme.

Tranzit Group is proud to be the exclusive coach transport supplier of TRENZ 2018.

More information and transfer schedules will be provided at a later date.

There will be limited parking available at the Edgar Centre for TRENZ. More details will be provided closer to the event.

We recommend the use of TRENZ transportation where possible.

Tourism Industry New Zealand Trust
Westpac
318 Lambton Quay
Wellington
Account Number: 03-0502-0621720-00

For International Payments:
BSB: 030502
Account: 0621720-00
SWIFT: WPACNZ2W

Buyers, Sellers, Trade Booths full and final payment is due 31 January 2018 (5.00pm NZT).

If no payment received, delegates will not get access to the My TRENZ Zone to make appointment requests and may have their application cancelled.

If the attending company cancels a confirmed TRENZ registration, written notification must be sent to Tourism Industry Aotearoa. Cancellation fees are as follows:

  • Cancellations after 5.01pm NZT on 31 January 2018 will incur a 50% cancellation fee; and
  • Cancellations after 5.01pm NZT on 7 March 2018 will incur a 100% cancellation fee.

View more information here.


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BUYERS

The TRENZ programme is designed to provide you with pre-scheduled appointment opportunities to meet with Sellers. The programme includes a total of 51 appointments for Buyers and each primary delegate can have a full appointment book of pre-scheduled appointments. Each appointment is 15 minutes long. You have five minutes to move to your next appointment.

View key dates relating to the TRENZ appointment process by clicking here .

There are two phases to the appointment process, appointment requests and appointment scheduling. Your TRENZ team will notify you before the commencement and completion of each stage.

Buyers, Sellers and Trade Booths appointment requests open 8 February 2018 and close 28 March 2018. These can be made through the My TRENZ Zone.

Appointment scheduling opens 5 April 2018 and is open throughout TRENZ, until the last appointment on 10 May 2018. This is the manually scheduling process of additional appointments where each delegate has open time slots. These can be made through the My TRENZ Zone.

Instructions for appointment requests and appointment scheduling will be available on the Resources page of the TRENZ Website closer to the time.

TIA creates a customised appointment schedule based on mutual preference appointment requests from Buyers and Sellers so you will meet with who is the most appropriate for your business.

Online appointment requests are computer-generated according to the following priority matching order:

  1. Mutual requests are matched first (this is where a Buyer and a Seller have both requested each other on their respective appointment requests lists); then
  2. Requests are processed according to priority (this is according to how you ranked your appointment requests list)

Email the Sellers with whom you wish to meet at TRENZ using the contact information in the My TRENZ Zone. Be sure they know you are attending and ask them to request an appointment with you. This will dramatically increase the chance of having an appointment pre-scheduled since priority is given to mutual requests.

There could be numerous reasons, for example:

  • The schedule of the Buyer or Seller you requested was full;
  • There was no interest from the Buyer and/or Seller; or
  • Your schedule did not have an open appointment time that matched an open appointment time on that of the Buyer or Seller you requested.
This is known as the appointment scheduling phase. Once you receive your appointment schedule, you will be able to go back into the appointment scheduling area and manually schedule additional appointments with Sellers you would like to meet with where you have open time slots.

These can be made through the My TRENZ Zone and instructions will be available on the Resources page of the TRENZ Website closer to the time.

Your Buyer delegate pass includes 4 nights’ accommodation at an Official TRENZ Accommodation Provider.

Check-in date is Monday 7 May 2018
Check-out date is Friday 11 May 2018

Accommodation booking confirmation will be available in the My TRENZ Zone late March 2018.
Buyers who wish to book accommodation outside of the accommodation nights’ that are included in the TRENZ delegate pass, are required to book and pay on a direct basis with the property. Official TRENZ Accommodation Providers have offered industry rates subject to availability and certain conditions.
Travel to New Zealand is not included within your TRENZ attendance fee.

Air New Zealand, Premier Sponsor of TRENZ provides international Economy flights to New Zealand for selected Buyers. Buyers will be notified within their TRENZ invitations if they are eligible to receive sponsored flights.

Click here to download a printable version of the Hosted Flights Information.


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SELLERS

No, TIA membership is voluntary and only necessary to obtain the TIA member benefit pricing. Click here for more information on becoming a TIA member.
To create more flexibility, packages will now be broken down into the the purchase of appointment book, footprint, passes and function tickets. Select from each category, and add these together to calculate your full attendance price.

View Sellers pricing options here.

You can also use out interactive calculator to build your TRENZ Seller package.

No. This is an appointment based trade show and Sellers are required to have an appointment book in order to meet with Buyers.
There is no limit on the number of Seller passes but each pass must be allocated to a staff member at the time of purchase.

Each appointment book must have a minimum of one full Seller passes with function tickets registered to current employee/s of the Seller company.

The designated Key Contact for a Seller company can register additional delegates through the online shopping cart on My TRENZ Zone.
Yes, we offer day passes to registered Seller companies but each pass must be allocated to a staff member at the time of purchase. You can purchase these in the online shopping cart in My TRENZ Zone.
Please contact Ellen Walden from TIA to discuss options – it is important that you do not purchase a Seller day pass for this purpose.
For Sellers, the total number of possible appointments depends on their appointment stream:

  • Shared Appointment Book – Up to 25 appointments with all able to be pre-scheduled;
  • Single Appointment Book – Up to 51 appointments with all able to be pre-scheduled;
  • Double Appointment Book – Up to 51 appointments with all able to be pre-scheduled; and
  • Extra Half Appointment Book – Up to 51 appointments with up to 25 able to be pre-scheduled.
The Extra Half Appointment Stream option is designed for Sellers who wish to increase the number of appointments they can schedule. An additional ½ appointment stream will give you an extra 51 appointments (25 pre-scheduled).

Please note, once appointment scheduling is active, the Extra Half Appointment Stream option can still be purchased; however, it cannot be cancelled and no refunds will be issued. The fee is non-refundable once the appointment scheduling process begins. The appointments are non-transferable between streams.

There are two phases to the appointment process, appointment requests and appointment scheduling. Your TRENZ team will notify you before the commencement and completion of each stage.

Buyers and Sellers appointment requests open 8 February 2018 and close 28 March 2018. These can be made through the My TRENZ Zone.

Appointment scheduling opens 5 April 2018 and is open throughout TRENZ, until the last appointment on 10 May 2018. This is the manually scheduling process of additional appointments where each delegate has open time slots. These can be made through the My TRENZ Zone.

Instructions for appointment requests and appointment scheduling will be available on the Resources page of the TRENZ Websitecloser to the time.

TIA creates a customised appointment schedule based on mutual preference appointment requests from Buyers and Sellers so you will meet with who is the most appropriate for your business.

Online appointment requests are computer-generated according to the following priority matching order:

  1. Mutual requests are matched first (this is where a Buyer and a Seller have both requested each other on their respective appointment requests lists); then
  2. Requests are processed according to priority (this is according to how you ranked your appointment requests list)

Email the Buyers with whom you wish to meet at TRENZ using the contact information in the My TRENZ Zone. Be sure they know you are attending and ask them to request an appointment with you. This will dramatically increase the chance of having an appointment pre-scheduled since priority is given to mutual requests.

There could be numerous reasons, for example:

  • The schedule of the Buyer or Seller you requested was full;
  • There was no interest from the Buyer and/or Seller; or
  • Your schedule did not have an open appointment time that matched an open appointment time on that of the Buyer or Seller you requested.
This is known as the appointment scheduling phase. Once you receive your appointment schedule, you will be able to go back into the appointment scheduling area and manually schedule additional appointments with Buyers you would like to meet with where you have open time slots.

These can be made through the My TRENZ Zone and instructions will be available on the Resources page of the TRENZ Website closer to the time.

A marketing cluster is a product representation company that represents and markets one or more New Zealand tourism products and/or services internationally. These products cannot already be represented at TRENZ either individually or by a Regional Tourism Organisation (RTO).
A custom booth build refers to customising or upgrading the walling, flooring and general set up of your booth. This could be with the use of a coloured or raised floor / carpet, digitally printed signage or an upgrade of exhibition walling systems.
If you have been accepted as a new product or as a New Seller, you will be promoted to Buyers and Media by:

  • Being identified as a New Product in the Sellers Search available in the My TRENZ Zone;
  • Promotion to Buyers and Media via TRENZ website, TRENZ tips and social media; and
  • Physical highlighting of your booth onsite at TRENZ.
When all of the booths have been assigned and entered into the database, the Seller Key Contact will receive an email with their booth (in the New Year) along with a link to the floor plan.
It was the best location available at the time of assigning space, based on the region you designated and any requests you specified when you registered online.

Please note that with such large numbers of variables we try our best to accommodate all requests however this is not always possible.

Displayworks and Exhibition Hire Services are the official contractor for TRENZ and would be more than happy to work with you to create a custom design & build for your booth to help you to stand out from the crowd. You are welcome to use a supplier you currently have a relationship with subject to the entry restrictions below.

To discuss your ideas and requirements, please contact:
Nicola Ransome
Branch Manager
P: +64 3 338 4195
M: +64 27 495 2827
E: nicola@Displayworks.co.nz

Displayworks is TIA’s preferred supplier for TRENZ, however, you are welcome to use a supplier you currently have a relationship with subject to the entry restrictions below.

Nicola Ransome
Branch Manager
P: +64 3 338 4195
M: +64 27 495 2827
E: nicola@Displayworks.co.nz

Monday 7 May 2018, 9.00am – 4.00pm.
As you will be aware, changes to New Zealand’s Health and Safety laws have come into effect on 4 April 2016. In response we have made changes to the comprehensive risk management plan we have in place for TRENZ. It means there are some new, key requirements and processes you need to meet and understand as part of your TRENZ registration. Information on Sellers requirements will be available at a later stage on the Resources page of the TRENZ website.
Yes, you will be able to download-able Excel spreadsheet with Buyer information from My TRENZ Zone, meaning you can filter and search more efficiently.

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TRADE BOOTH

No, TIA membership is voluntary and only necessary to obtain the TIA member benefit pricing. Click here for more information on becoming a TIA member.
Every Trade Booth appointment stream includes:

  • Booth floor space with walls, light, power and carpet;
  • Complimentary furniture package; and.
  • Sign with company name and booth number.

View Trade Booth pricing options here.

No. This is an appointment based trade show and Trade Booths are required to have an appointment book in order to meet with Sellers.
There is no limit on the number of Trade Booth passes but each pass must be allocated to a staff member at the time of purchase.

Each appointment book must have a minimum of one full Trade Booth passes with function tickets registered to current employee/s of the Trade Booth company.

The designated Key Contact for a Trade Booth company can register additional delegates through the online shopping cart on My TRENZ Zone.
Yes, we offer day passes to registered Trade Booth companies but each pass must be allocated to a staff member at the time of purchase. You can purchase these in the online shopping cart in My TRENZ Zone.
For Trade Booth, the total number of possible appointments is up to 51 appointments.
There are two phases to the appointment process, appointment requests and appointment scheduling. Your TRENZ team will notify you before the commencement and completion of each stage.

Appointment requests open 8 February 2018 and close 28 March 2018. These can be made through the My TRENZ Zone.

Appointment scheduling opens 5 April 2018 and is open throughout TRENZ, until the last appointment on 10 May 2018. This is the manually scheduling process of additional appointments where each delegate has open time slots. These can be made through the My TRENZ Zone.

Instructions for appointment requests and appointment scheduling will be available on the Resources page of the TRENZ Websitecloser to the time.

TIA creates a customised appointment schedule based on mutual preference appointment requests from Sellers and Trade Booths so you will meet with who is the most appropriate for your business.

Online appointment requests are computer-generated according to the following priority matching order:

  1. Mutual requests are matched first (this is where a Seller and a Trade Booth have both requested each other on their respective appointment requests lists); then
  2. Requests are processed according to priority (this is according to how you ranked your appointment requests list)

Email the Sellers with whom you wish to meet at TRENZ using the contact information in the My TRENZ Zone. Be sure they know you are attending and ask them to request an appointment with you. This will dramatically increase the chance of having an appointment pre-scheduled since priority is given to mutual requests.

There could be numerous reasons, for example:

  • The schedule of the Seller you requested was full;
  • There was no interest from the Seller; or
  • Your schedule did not have an open appointment time that matched an open appointment time on that of the Seller you requested.
This is known as the appointment scheduling phase. Once you receive your appointment schedule, you will be able to go back into the appointment scheduling area and manually schedule additional appointments with Buyers you would like to meet with where you have open time slots.

These can be made through the My TRENZ Zone and instructions will be available on the Resources page of the TRENZ Website closer to the time.

When all of the booths have been assigned and entered into the database, the Seller Key Contact will receive an email with their booth (in the New Year) along with a link to the floor plan.
It was the best location available at the time of assigning space, based on the region you designated and any requests you specified when you registered online.

Please note that with such large numbers of variables we try our best to accommodate all requests however this is not always possible.

Displayworks and Exhibition Hire Services are the official contractor for TRENZ and would be more than happy to work with you to create a custom design & build for your booth to help you to stand out from the crowd. You are welcome to use a supplier you currently have a relationship with subject to the entry restrictions below.

To discuss your ideas and requirements, please contact:
Nicola Ransome
Branch Manager
P: +64 3 338 4195
M: +64 27 495 2827
E: nicola@Displayworks.co.nz

Displayworks is TIA’s preferred supplier for TRENZ, however, you are welcome to use a supplier you currently have a relationship with subject to the entry restrictions below.

Nicola Ransome
Branch Manager
P: +64 3 338 4195
M: +64 27 495 2827
E: nicola@Displayworks.co.nz

Monday 7 May 2018, 9.00am – 4.00pm.
As you will be aware, changes to New Zealand’s Health and Safety laws have come into effect on 4 April 2016. In response we have made changes to the comprehensive risk management plan we have in place for TRENZ. It means there are some new, key requirements and processes you need to meet and understand as part of your TRENZ registration. Information on Sellers requirements will be available at a later stage on the Resources page of the TRENZ website.
Yes, you will be able to download-able Excel spreadsheet with Seller information from My TRENZ Zone, meaning you can filter and search more efficiently.

WHERE TOURISM CONNECTS


MEDIA

The TRENZ programme is designed to provide you with opportunities to meet with Sellers to gain access to fresh stories. The programme includes a total of up to 28 appointments for each Media delegate. Each appointment is 15 minutes long. You have five minutes to move to your next appointment.

View key dates relating to the TRENZ appointment process here.

You are required to attend all scheduled appointments with Sellers. Sellers have a limited number of appointments available and will have committed their time to meeting you in place of another TRENZ delegate.
Appointment scheduling opens 5 April 2018 and is open throughout TRENZ, until the last appointment on 10 May 2018. You have the ability to manually schedule appointments with delegates who have an open time slot. These can be made through the My TRENZ Zone. Instructions will be available on the of the TRENZ Website closer to the time.
Your Media delegate pass includes 4 nights’ accommodation at an Official TRENZ Accommodation Provider.

Check-in date is Monday 7 May 2018
Check-out date is Friday 11 May 2018

Accommodation booking confirmation will be available in the My TRENZ Zone late March 2018.
Media who wish to book accommodation outside of the accommodation nights’ that are included in the TRENZ delegate pass, are required to book and pay on a direct basis with the property. Official TRENZ Accommodation Providers have offered industry rates subject to availability and certain conditions.

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Is your question not answered here? Ask us below and we’ll get back to you as soon as possible. We’ll add the answer here too if we feel it’s relevant for other delegates.


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